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Author Archives: Bernadette Allen

About Bernadette Allen

Bernadette Allen is President of The Competency Group.

Using Competency Frameworks to Conduct Training Needs Analysis

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I was writing a methodology for a Request for Proposal recently to conduct a training gap analysis for an occupational group. As always,   I reflected on my experience conducting similar projects to see what ideas I could come up with. Over …

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When An Employee Outgrew Her Job Description: A Case Study

Janet began at your company in an entry-level accounting position 20 years ago.  When new computer technology was adopted in her department, she took an active part of the transition, working closely with your IT staff to configure the new …

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Tags: skills development, strategic planning, succession planning Tagged , , ,

Five Succession Planning Mistakes You Might Be Making

Succession planning is an essential part of sustainable business practices, but only a minority of businesses actually have an active succession plan.  Even a business with a succession plan may not have all their ducks in a row.  So, whether …

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The Effect of Corporate Knowledge Loss

In 2004, a study of 240 organizations was conducted by TalentKeepers, who found that the greatest impact of employee turnover was lost knowledge – not profitability!  Lost knowledge had negatively affected a staggering 78% of the organizations. How does knowledge …

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Tags: knowledge capture, skilled labour shortage, skills development, strategic planning, succession planning, training Tagged , , , , , ,

Bad Standard Operating Procedures: What Your Business Is Risking

Standard operating procedures are meant to provide an organization or occupation with uniform performance and quality expectations for everyday tasks.  If standard operating procedures (SOPs) are poorly written, they are of little use to your employees. Bad standard operating procedures: …

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When On-the-job Training Backfires

On-the-job training – when done right – enables an employee to gain the skills they need to perform everyday job tasks.  But it does more than that!  On-the-job training lets an employee try out new skills within the context of …

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How to Ensure a Great Transition for Your Successor AND Your Clients

A successful succession plan doesn’t start with an employee exit – it starts now.  As the Chinese proverb goes, “The best time to plant a tree was 20 years ago; the second best time is today.”  The more time you …

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What to Do When the Veteran Employee Retires

Let’s face it.  Leadership change is inevitable.  With the baby boom generation – a whopping 29% of the Canadian population, according to Statistics Canada – reaching retirement age, a significant portion of the workforce may be retiring in the next …

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