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Improving Customer Service Through Competencies: The HVAC Case Example

I recently hired an HVAC repair technician to come to my home to work on my faulty air conditioning. The entire experience from the doorbell ringing to paying the bill was satisfying. The problem was solved, the technician was easy …

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Why Functional Competencies?

by Patrick Allen, Vice President of Strategy and Development Why Functional Competencies Make Sense for Your Business  Philosophically, functional competencies make sense. This is because functional competencies are concerned with someone being able to perform an act that demonstrates competency rather than …

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A Business Case for Developing a Competency Based Approach to Human Resources Practices

Competencies are at the core of good HR training programs. When a specific competency is clearly defined and properly related to practical skills associated with a particular job role, the results are extensive. For one, job descriptions for skilled positions are …

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Are you an Effective Team Manager?

Teams and groups are an inevitable and natural part of the workplace.  Teams are great for getting work done, protecting people’s interests, and satisfying the social needs of individuals.  Teamwork can make a large and seemingly insurmountable task doable. As …

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Tags: competency mapping, evaluation, knowledge capture, leadership, performance management, performance standards, skill certification, skills development, skills gap, training, Uncategorized Tagged , , , , , , , , , , , , ,

6 Steps to Set Up a Skill Certification Process

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Who can benefit from skill certification? Any organization that wants to ensure a consistent standard of performance for its employees, partners or contractors should consider implementing a skill certification process.  For example, a custom cabinet manufacturer builds high-end kitchens and …

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Tags: performance standards, skill certification, skills development, Uncategorized Tagged , ,

Seven Steps to Design Practical Workplace Learning

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 An incident this week at a local community pool resulted in twenty-two people being sent to hospital when a worker accidentally mixed chlorine and hydrochloric acid. News agencies reported that Occupational Health and Safety is reviewing the facility’s safety procedures. …

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