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Bad Standard Operating Procedures: What Your Business Is Risking

Standard operating procedures are meant to provide an organization or occupation with uniform performance and quality expectations for everyday tasks.  If standard operating procedures (SOPs) are poorly written, they are of little use to your employees. Bad standard operating procedures: …

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Tags: performance management, performance standards, standard operating procedures, training Tagged , , ,

When On-the-job Training Backfires

On-the-job training – when done right – enables an employee to gain the skills they need to perform everyday job tasks.  But it does more than that!  On-the-job training lets an employee try out new skills within the context of …

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How to Integrate Newly Immigrated Workers into the Workplace

Allow me to begin this blog with three (what should be) alarming statistics: 1.  In 2010, more than 250,000 immigrants entered Canada,  only 60,000 of which were labour market ready. 2.  By 2016, we will have a deficit of more …

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Tags: educational trends, performance standards, prior learning assessment, skilled labour shortage Tagged , , , , , ,

The Consequences of Having No Succession Plan

More than half of companies today cannot name a successor to their CEO should the need arise.  A study conducted by the Canadian Financial Executives Research Foundation (CFERF) found that, “only 40% of Canadian private companies have a clear business …

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Tags: performance management, skilled labour shortage, strategic planning, succession planning Tagged , , , ,

How to Ensure a Great Transition for Your Successor AND Your Clients

A successful succession plan doesn’t start with an employee exit – it starts now.  As the Chinese proverb goes, “The best time to plant a tree was 20 years ago; the second best time is today.”  The more time you …

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Tags: skills development, strategic planning, succession planning Tagged , , , , ,

Knowing the Whole Story: A Different Approach to Mental Health Issues

Hello All, In June I will be embarking on a journey to help people start to reduce stress, anxiety, and depression in their lives. While I know that countless psychologists, psychiatrists, self-help gurus and life coaches have tried to find …

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Tags: mental health, workplace wellness Tagged , , , ,

Standard Operating Procedures Could Become Your Competitive Edge

Without a doubt, you must have top-notch employees in order to deliver great products and services to your customers, but does the success of your company rest on the shoulders of these employees?  What happens when highly-skilled employees leave your …

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Tags: competency mapping, evaluation, performance management, performance standards Tagged , , ,

What to Do When the Veteran Employee Retires

Let’s face it.  Leadership change is inevitable.  With the baby boom generation – a whopping 29% of the Canadian population, according to Statistics Canada – reaching retirement age, a significant portion of the workforce may be retiring in the next …

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Tags: skills development, skills gap, strategic planning, succession planning Tagged , , , , , , ,

Why are performance reviews so frustrating?

Consider the following scenario:  Taryn is a manager at a mid-sized production company.  She’s sitting in her office with a co-worker when her telephone rings.  She answers; her smile fades; she nods, then hangs up the receiver.  Worried, the co-worker …

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Tags: evaluation, performance management, performance standards Tagged , , , ,

Avoiding the Chopping Block: Strategic Training and Skills Development

Why are human resources and training roles in organizations often seen as cost centers rather than critical drivers of organizational success? Why is training first on the chopping block when organizations look for cost savings? While many training professionals focus …

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Tags: educational trends, return on investment, skills development, strategic planning Tagged , ,